Last Updated: 02/10/2025
At Relay, we want to create a safe, positive, and fun space for everyone. To make that possible, we ask all users to follow these guidelines when using the app.
1. Be Respectful
Treat others the way you’d like to be treated.
No harassment, bullying, threats, or hate speech.
2. Keep It Safe
Do not share content that is illegal, harmful, or promotes dangerous activity.
Do not post personal information (yours or others’) that could put someone at risk.
3. No Adult or Sexual Content
Relay is not the place for nudity, pornography, or sexually explicit material.
Content must be appropriate for people aged 16 and up.
4. Share Original Content
Only upload photos you own the rights to or have permission to share.
Don’t impersonate others or misrepresent yourself.
5. No Spam or Misuse
Don’t post repetitive, misleading, or unwanted content.
Don’t use Relay to advertise products, services, or scams.
6. Report Problems
If you see something that violates these guidelines, please report it in the app or contact us at team@relay-social.com.
Our team may remove content or accounts that break the rules.
7. Consequences
Breaking these guidelines may result in:
Removal of content.
Warnings or temporary restrictions.
Permanent account suspension in serious cases.
8. Let’s Build Together
Relay works best when everyone contributes to a positive community. Thank you for helping make Relay a welcoming space!
Last Updated: 02/10/2025
Welcome to Relay, operated by Relay Social Ltd (“we”, “our”, or “us”). By creating an account or using Relay, you agree to these Terms and Conditions. Please read them carefully.
1. Eligibility
You must be at least 16 years old to use Relay.
By creating an account, you confirm that you meet this requirement.
2. Your Account
You are responsible for keeping your account credentials secure.
You must not share your password or allow others to access your account.
You agree that the information you provide is accurate and kept up to date.
We may suspend or terminate your account if you violate these Terms.
3. Acceptable Use
You agree not to use Relay to:
Upload, share, or promote content that is illegal, harmful, harassing, hateful, explicit, or otherwise violates our Community Guidelines or applicable laws.
Impersonate another person or misrepresent your identity.
Attempt to gain unauthorized access to our systems or disrupt the service.
We may remove content or restrict access at our discretion if these rules are violated.
4. User Content
You retain ownership of the photos and content you upload to Relay.
By uploading, you grant us a non-exclusive, worldwide, royalty-free license to host, display, and share your content within Relay, solely for the purpose of providing the service.
You are responsible for the content you share and must ensure you have the right to post it.
5. Intellectual Property
All trademarks, logos, and service marks of Relay are our property.
You may not copy, distribute, or modify Relay’s software, design, or branding without our prior consent.
6. Service Availability
We aim to keep Relay running smoothly, but we do not guarantee uninterrupted access.
Features may change, and the app may be updated, suspended, or discontinued at any time.
7. Limitation of Liability
Relay is provided on an “as is” basis.
To the maximum extent permitted by law, we are not liable for any damages, losses, or claims arising from your use of the app.
We are not responsible for the actions or content of other users.
8. Termination
You may delete your account at any time in the app settings.
We may suspend or terminate your account if you violate these Terms or applicable laws.
9. Governing Law
These Terms are governed by the laws of the United Kingdom.
Any disputes will be subject to the exclusive jurisdiction of the courts in that region.
10. Changes to These Terms
We may update these Terms from time to time. Updates will be posted in this section with a new effective date. If you continue using Relay after changes are posted, you agree to the revised Terms.
11. Contact Us
If you have questions about these Terms, please contact us:
Email: team@relay-social.com
Website: www.relay-social.com
Last Updated: 02/10/2025
Relay ("we", "our", or "us"), operated by Relay Social Ltd, values your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
When you use Relay, we collect:
Account Information: Email, username, and password (stored securely with encryption).
Photos: Images you choose to upload, subject to our content guidelines.
Friend Connections: The list of users you add as friends, which is visible to other users in the app.
Device Information: Device model, operating system, and app version. This helps us ensure compatibility, improve performance, and resolve technical issues.
Usage and Analytics Data (via Firebase): We use Google Firebase services to collect information such as:
App usage patterns (Firebase Analytics).
Crash reports and error logs (Firebase Crashlytics).
Performance metrics like load times and network requests (Firebase Performance Monitoring).
Device identifiers to send you push notifications (Firebase Cloud Messaging).
We do not collect browsing history, contact lists, or other metadata outside what is necessary to provide the service.
2. How We Use Information
We use your information only to:
Create and manage your account.
Allow you to upload and share photos.
Show your friend connections to you and other users.
Monitor performance, fix bugs, and improve compatibility across devices.
Analyze usage, diagnose crashes, and improve Relay through Firebase services.
Send app notifications (you may control these in your device settings).
We do not use your data for advertising, cross-site tracking, or unrelated purposes.
3. Content Restrictions
Relay is committed to maintaining a safe and respectful community. Users are strictly prohibited from uploading:
Explicit, sexual, or pornographic content (including any 18+ material).
Offensive, abusive, or harassing content.
Illegal content or material that violates applicable laws.
Any violation may result in removal of content and/or termination of your account.
4. Data Sharing
We do not sell or rent your information to third parties.
We may share limited data with trusted service providers (such as Firebase, operated by Google) to help us operate the app. These providers only have access to the data necessary to perform their services and cannot use it for their own purposes.
For more details on how Google handles data, see Google’s Privacy Policy.
5. Data Security
Passwords are encrypted and never stored in plain text.
We take reasonable measures to protect your data, but no system is 100% secure.
6. Age Restrictions
Relay is intended for users 16 years and older. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from someone under 16, we will take steps to delete it promptly.
7. Your Rights
You may:
Access or update your account information.
Delete your account, which will also remove your personal data from our systems (except where retention is legally required).
Control push notifications through your device settings.
For users in the EU/UK (GDPR): request data portability, restriction of processing, or object to processing.
For California residents (CCPA): request disclosure or deletion of personal data, and exercise your “Do Not Sell My Personal Information” rights (note: we do not sell your data).
To exercise these rights, please contact us at team@relay-social.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted in this section with a new effective date.
9. Contact Us
If you have questions or concerns, please contact us:
Email: team@relay-social.com
Website: www.relay-social.com
Last Updated: 02/10/2025
Operator: Relay Social Ltd (UK)
Contact: team@relay-social.com
1. Zero Tolerance
Relay has a strict zero-tolerance policy toward Child Sexual Abuse Material (CSAM) and any form of child sexual exploitation. We immediately remove such content, report it to the proper UK authorities, and permanently ban the accounts involved.
2. Photos Only
Relay only allows the upload of single photos per post. Videos, GIFs, audio, or live/streaming content cannot be uploaded. This helps limit abuse and keeps our platform safe.
3. What Is Prohibited
You must not upload, request, or link to:
Any sexualised or exploitative photo of a child (anyone under 18).
Edited, AI-generated, cartoon, or drawn images that sexualise minors.
Attempts to groom, sexualise, or exploit a minor, including “age-play” or “barely legal” framings.
Solicitations for child images, sextortion, or trafficking.
Links or instructions for obtaining CSAM.
If someone appears under 18, we treat them as a minor by default. Stating “they are 18+” does not override appearance.
4. Reporting CSAM or Child Safety Concerns
In-app: Tap “Settings” → select "Report Abuse".
Email: team@relay-social.com
(use subject line: “Child Safety – Urgent”).
Emergency: If a child is in immediate danger, call 999 first.
5. Enforcement
If CSAM or grooming is detected:
The content is removed immediately.
The account is permanently banned.
Relevant details are reported to UK child-safety authorities.
Minimal evidence is preserved securely for law-enforcement requests.
6. Working with UK Authorities
Relay cooperates with:
Internet Watch Foundation (IWF): for reports of CSAM hosted in or accessed from the UK.
CEOP (Child Exploitation and Online Protection Command, NCA): for grooming, enticement, or suspected ongoing child risk.
We will also work with international hotlines (via INHOPE) if appropriate.
7. Data Handling & Privacy
Only minimal evidence (timestamps, account ID, IP/device info, and content hash) is retained for legal reporting.
Evidence is stored securely and deleted once legal obligations expire.
Offenders are not notified if doing so could compromise an investigation.
8. How Reports Are Reviewed
Child-safety reports are handled directly by Relay’s two founders.
We follow strict internal procedures to ensure reports are processed securely and escalated quickly to the appropriate authorities.
As Relay grows, we will seek specialist child-safety training and adopt additional safeguards recommended by the IWF and CEOP.
9. Consequences for Violations
Immediate removal of CSAM.
Permanent bans for offenders.
Reports filed with IWF and/or CEOP, and law enforcement where required.
10. Our Commitment
Relay is a photo-only platform built for safe, respectful connections. We are committed to protecting children, cooperating fully with UK child-protection bodies, and maintaining a zero-tolerance stance toward CSAM.
If you have concerns or need assistance, contact us at team@relay-social.com